Get Help With Your Orders And Issues.
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My Order : Track Your Order | Order History
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Chat With Us : Customer Assistance | Payment Status | Refund Status
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Give Us A Call At +91-1147366145, +917011934541
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Still Have A Query?: Mail Us at Mail Us at support@market99.com

  • Shop With Us

  • 1. How do I get more information about an item before I place my order?

    At Market99, accessing detailed information about items is simple. Just visit the product page on our website or app for comprehensive descriptions, specifications, and customer reviews. If you need further assistance, our dedicated customer support team is here to help. Shop confidently with Market99 knowing you have all the information you need at your fingertips.

  • 2. What does it mean when my order is Pending Verification or Awaiting Confirmation?

    When your order status displays Pending Verification or Awaiting Confirmation, it indicates that our team is verifying details such as payment, stock availability, or shipping address. Rest assured, we're working diligently to ensure a smooth processing. You'll receive updates promptly once verification is complete. If you have any concerns, our customer support team is here to assist you.

  • 3. Can I change my shipping or billing address after an order has been placed?

    No, after placing the order, you cannot change the delivery address. You can cancel the order by contacting us through email at support@market99.com.

  • 4. Why does the promised Delivery date vary from one date to the other?

    The promised delivery date may vary based on factors like your location and climate conditions. Both Market99 and shipping partners prioritize timely delivery, but factors such as address details and weather conditions can influence the estimated delivery dates.

  • 5. How do I check the estimated delivery date for an item?span>

    You'll receive an email from Market99 provides the estimated delivery date along with a tracking number and your order ID. This email will keep you updated on the status of your delivery, ensuring transparency and peace of mind.

  • 6. Do you ship internationally?

    Currently, Market99 does not offer international shipping. However, we are actively working on expanding our services to accommodate international shipping in the future. Stay tuned for updates as we strive to meet the needs of our global customers.

  • 7. How can I place a Bulk Order through Market99?

    To place a Bulk Order through Market99, simply reach out to our customer care team. They will guide you through the process and provide you with a Market99 Bulk Order form to fill out. Submit your query through this form, and our team will assist you further with your bulk order requirements.

  • 8. How do I track the progress of an order?

    Once you place the order, you can track your order through the website You will see the Track Your Order option. Click on it, and then enter the order ID number or AWB number. It will provide you with the exact details of your order

  • Place an Order

  • 1. What are my payment options?

    Market99 has several payment alternatives for your convenience. Debit/credit cards, net banking, mobile wallets, and other secure payment options are accepted at checkout. Rest assured, we endeavor to make payments easy and safe.

  • 2. Does Market99.com retain my card or account details?

    Market99.com adheres to RBI guidelines regarding the retention of card or account details. Whether your details are retained or not depends on these regulations. For specific details regarding your card or account information, please refer to our privacy policy or contact our customer support team for further assistance.

  • 3. Is it safe to use my credit card or provide bank details on Market99?

    Yes, it is safe to use your credit card or provide bank details on Market99. We strictly adhere to RBI guidelines to ensure the security of your financial information. Rest assured that your transactions are encrypted and processed securely, maintaining the highest standards of data protection.

  • 4. What do I do if a coupon issued by Market99 is not working?

    If a coupon issued by Market99 is not working, it may be due to the coupon's expiration date or eligibility criteria. Ensure that the coupon is still valid and that you meet any specified requirements. If you continue to experience issues, please contact our customer support for assistance.

  • 5. Can I use multiple coupons on the same transaction?

    Yes, you can use multiple coupons on the same transaction, subject to the conditions outlined by Market99. Depending on the offers and discounts available, you may be able to apply multiple coupons. Please refer to Market99 guidelines for specific details regarding coupon usage.

  • Track Your Order

  • 1. How do I track the progress of an order?

    To track the progress of your order, you'll receive timely updates via your registered email from Market99. Additionally, you can Track Your Order using either your AWB number or order ID on our website. Rest assured, we keep you informed every step of the way.

  • 2. What happens after the order gets shipped? Does it directly get delivered?

    Yes, after your order is shipped by Market99, it is handled by our trusted shipping partners for delivery directly to your specified address. Rest assured, we work closely with our shipping partners to ensure timely and secure delivery of your orders.

  • 3. What does it mean when my item has reached my state or city?

    When your item reaches your state or city, it typically means it has arrived at a nearby hub or distribution center. This stage of the shipping process indicates that your package is getting closer to its final destination and will soon be out for delivery to your address.

  • 4. I am unable to track my order after receiving the tracking number (AWB)?

    If you're unable to Track Your Order after receiving the tracking number (AWB), please reach out to our customer care team with your order ID and any other relevant details. They will assist you in resolving the issue and provide updates on the status of your shipment.

  • 5. My shipment shows delivered but I have not received the order. What should I do?

    If your shipment shows as delivered but you have not received the order, please contact our customer care team immediately. Provide them with your order ID and any other relevant details. We will investigate the issue deeply and work to resolve it to your satisfaction. Your convenience and satisfaction are our top priorities.

  • 6. My order has been Returned to Origin (RTO). What does that mean?

    When your order is Returned to Origin (RTO), it's like a parcel taking a round trip back to its starting point. Think of it as a temporary detour on its journey to you. Don't worry, though! We'll make sure your order gets back on track and reaches you as soon as possible.

  • Returns & Cancellations

  • 1. What do I do if I get a damaged/ defective or incorrect product?

    If you receive a damaged, defective, or incorrect product, simply file a complaint with our customer care team also, you can visit to refund and return policy of Market99. They will swiftly investigate the case and provide you with a suitable solution, ensuring your satisfaction with your Market99 shopping experience. Your happiness is our priority.

  • 2. What do I need to do to return a product?

    Get product replacement or refund processing at support@market99.com. Your item is not now available for pickup. Send items utilizing any logistics. Damaged, defective, or improper items. We'll take you. Send product specs and photographs to support@market99.com. 24-hours after delivery.

  • 3. Instead of Refund for a product, can you send me a replacement or can I exchange the product?

    While replacement is possible for damaged products, we typically do not offer exchanges as part of our services. However, if you've received a damaged product, we're happy to provide a replacement. Please contact our customer care team for assistance with the process.

  • 4. Can I return a product in case I do not want it or do not like it?

    Yes, you can return a product if you do not want it or are unsatisfied with it. However, please note that you would need to arrange for the return shipping yourself as it won't be covered under our return policy. Please ensure the product meets our return criteria, and feel free to contact our customer support for further assistance with the return process.

  • 5. What is your cancellation policy?

    For detailed information about our cancellation policy, please visit our website's dedicated cancellation policy page. We strive to provide clear guidelines and ensure a smooth cancellation process for our customers. Visit: https://market99.com/pages/cancellation-policy

  • 6. Why did Market99 cancel my confirmed order?

    Market99 may cancel a confirmed order due to reasons such as customer unavailability, absences, or delayed responses to our delivery personnel. These circumstances may lead to the cancellation or return of your order. Please ensure proper communication to avoid any inconvenience in the future.