FAQ
ACCOUNT
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A. You can easily create an account on our Market 99 website by following these simple steps.
1. Create Your Account With Email ID:
- Click on "Sign up My Account".
- Fill in all the mandatory details like "user name, email-id, password" click on the "Create My Account" button.
- Fill up the Re-captcha, and click on the Submit button.
- After login, Fill your shipping address on it
- Go to the home page, and you are ready to make transactions.
2. Login With Social Media Account
- Another option is that you can login with your Facebook account and then enter your Facebook account details. To login in Market99
3. Login with your phone number.
- Another option is that you can login with your phone number, and then you’ll get an OTP on your registered number. Then, once your number has been verified, your account will open.
4. Login With Email Address
- Another option is that you can login with your Gmail account and then enter your Gmail account details. To login in Market99
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A. You can easily change the password by following these easy steps:
- Go to the Market 99 account, and enter your email and password
- Click on the Reset Your Password option
- Enter your old password in the first column,
- Then enter the new password in the second column,
- Then click on the Save button, and it is done.
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A. You can recover your account password by simply following these steps.
● Go to the Market 99 account, click on the link "Recover/Forget Password".
● Now, enter your registered email ID, and click on the Recover button.
● Complete the ReCaptcha, and follow the instructions on your given email.
● You will receive a verification link on your registered email id.
● Open the given link and then enter the new desired password.
● Confirm the new password again and click on the submit button.
● You will get a message on-screen, "your password has been successfully reset".
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A. Follow the below given simple steps, and you can update the billing/shipping address.
● Click on sign-in on the home page.
● Enter the user email id and password to log in.
● Click on “ My Address”
● Go to the shipping/billing address and add a new one. If you want to delete an old address, you can do that too on that very same page
● Go to the save option at the bottom of the page.
● Your billing/shipping address has now changed.
● You can add multiple addresses.
B. Via phone, how can you update the billing/shipping address?
- Enter your phone number
- Then you will get an OTP on your registered phone number.
- After entering the details, go to your order history.
- Then you can check the address column and update it.
Order
Q: How to order from market99.com?
A. It is easy to order from market99. Follow these simple steps.
● Select the product of your choice.
● Select the "Buy it Now" button after you have acquired all the information regarding the product.
● Fill up all the required personal information including, name, contact, shipping address and click on Continue to shipping.
● Then proceed, "Continue To Payment".
● Fill in the shipping/billing address/contact no., and then choose the payment mode.
● Complete the further process.
That is it! You are all done. If you need any help along the way, email us at support@market99.com, our team of customer representatives will be happy to assist you.
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A. At the moment, we only accept orders placed through the website.
ORDER
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A. It is easy to order from market99. Follow these simple steps.
● Select the product of your choice.
● Select the "Buy it Now" button after you have acquired all the information regarding the product.
● Fill up all the required personal information including, name, contact, shipping address and click on Continue to shipping.
● Then proceed, "Continue To Payment".
● Fill in the shipping/billing address/contact no., and then choose the payment mode.
● Complete the further process.
That is it! You are all done. If you need any help along the way, email us at support@market99.com, our team of customer representatives will be happy to assist you.
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A. At the moment, we only accept orders placed through the website.
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A. You can place an order through email. To place an order, email us at support@market99.com along with the following details,
B. Also, you can do Guest Login on Market99 page for shopping and you have to follow same following details,
● Name
● Shipping and billing addresses (in case both are different)
● Contact Number
● Product Name
● Quantity
● Product Code
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A. Email us at support@market99, and we will help you cancel your order. Kindly note that you can only cancel orders before shipping.
For more information, kindly read our shipping policy.
SHIPPING, TRACKING & DELIVERY
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- Express shipment (In Generally, shipment will be done within 3-10 working days after receipt of payment)
- Market99 ships within India through reputed couriers like Shiprocket, Ithinklogics, BlueDart, and others, depending on the region and network according to the availability of the product.
- Cash On Delivery(COD) orders will be delivered within 3-10 business days, after getting confirmation from the customer.
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A. No, after placing the order, you cannot make any changes. You can cancel the order by contacting us through email at support@market99.com.
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A. Shipping charges of ₹49 apply to prepaid orders below ₹149; prepaid orders of ₹150 and above are eligible for free shipping. For Cash On Delivery orders, shipping charges of ₹49 apply to orders below ₹799, while orders of ₹800 to ₹5000 qualify for free shipping.
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A. Yes, the billing and shipping address can be different. Before checkout, you will have the option to enter a new shipping address and a different billing address.
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A. Once you place the order, you can track your order through the website You will see the Track Order option. Click on it, and then enter the order ID number or AWB number. It will provide you with the exact details of your order.
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A. Once your order is dispatched, you will receive a notification with the tracking number(s) on your registered email ID & mobile number.
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A. No, after placing the order, you can not change the delivery address. You can cancel the order by contacting us through email at support@market99.com.
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A. No, we do not offer this facility at the moment.
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A. In a rare scenario, the delivery person can ask you for an ID.
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A. In a rare scenario, the delivery person can ask you for an ID.
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A. Yes, another person can receive your order on your behalf at the address specified on your order. To do so, they must show our delivery partner a valid ID of their own.
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A. If you have received a damaged\wrong item or believe an item is defective, please contact Customer Service via email with proof of an image that you have received a wrong item at support@market99.com within 24 hours after the delivery.
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A. You may reach our customer service in several ways.
Email: support@market99.com
Connect us: +91-93118 30202, +91 7011934541( from 10 AM - 6 PM) Mon- Fri
PAYMENTS
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A. We accept a variety of payment methods:-
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- Market99 prepaid payment options are for seamless order experience and safe contactless delivery
- Pay online via Credit Cards, Debit Cards, Net Banking, Paytm, Major Wallets and UPI
- Market99 offers safe net banking options to ensure easy and secure transactions via all payment networks - Visa, Master Card, Maestro, American Express & more
- Cash on Delivery is also available.
- For COD orders of ₹799 & below, delivery charges will be applicable of ₹49.
A. Yes, we use SSL encryption for secure and safe online transactions.
For more details, kindly read our Terms & Conditions and Privacy Policy.
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A. No, For online transactions, there is no such limitation.
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A. MRP of a product is inclusive of all taxes.
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A. If your payment has failed, please try again after checking your Debit or Credit Card details, Net Banking details or any other payment-related information is accurate or not. Also, check whether your internet connection is working or not. If the amount has been debited from your account during the failed transaction, it will be soon credited to your bank account or Credit Card (As per the banking standards).