
Assistant Floor Manager
Key Responsibility Area:-
- To ensure the cleaning of shelves, floor, door, windows, lighting and surroundings.
- Proper shelving of products.
- Replace broken items & barcode due to price change.
- Handle billing & cash in case of shortage of staff.
- Receive the delivery of goods from the warehouse.
- Interact with customer to guide them as per their requirements.
- Inform the walk-in customers regarding the new products and promotions at the store.
- Taking customer feedback on the prescribed format.
- Discuss and plan with the Store Manager the methodology for achieving the Store target.
- Ensure the bills pertaining to telephone, electricity etc. are sent to HR Department within 24 hrs of receiving them.
- Physical check of the stock as per TO/Bill/Challan and ensure that they should be entered in the system on the same day and report damages or variances as per LP procedure.
- Maintain a register for receiving of deliveries from the warehouse.
- Maintain register for damage, incoming & outgoing of goods.
- Manage staff on the floor.
- Make sure that the CSA’s have full product knowledge by providing them training.
- Ensure they attend to the customer in the right manner.
- Get maximum output from the CSAs by motivating them so that it results in increase in the sales and helps in achieving the targets.
- Optimum utilization of Housekeeping staff.
- Indent (vendor /dept wise) and handover/discuss with SM/ASM.
- Handle customer queries and complaints.